How we can fight fraud together
Scams today are becoming increasingly sophisticated, and in the age of digital money management, it’s more essential than ever to be aware of how criminals act, and what can be done to remain safe online.
At Chip, we want to give you the information you need to stay steps ahead of the criminals, so you can build your wealth securely.
Some tips to keep you safe
Although you can’t send money to anyone else directly from the Chip app and you can only withdraw to your own bank account, it could be the case that you end up withdrawing funds to pay someone from your bank for a fraudulent reason.
With this in mind, we want to provide educational resources and tips on recognising and avoiding common tactics used by fraudsters, ensuring you can build your wealth with confidence.
When we get in touch with you to tell you about products, updates or general Chip information, it’ll mainly be via email (secure@getchip.uk, or hello@getchip.uk), in-app messaging, or push notifications. We sometimes send you an SMS, but these will only ever tell you to log onto the app and will never contain any links.
Scammers routinely use email and text messages to pry for personal details or to get you to click a malicious link, and will often try to impersonate financial institutions (such as your bank, or Chip), or people in your contacts list.
Scammers often use email addresses that mimic legitimate organisations, but may contain variations or misspellings. Always check who the sender is, that the domain matches the company website in any links (getchip.uk).
If an email contains language designed to pressure you into making a decision, it’s most likely from a scammer. Fraudsters often try to create a sense of urgency.
Chip will only ever ask for personal information for a purpose such as verifying your identity, or confirming the information we hold about you.
This is a big red flag. Avoid any requests that ask you to send sensitive personal account information such as passwords, PINs, one time passwords, mother’s maiden name (etc...). Chip will never ask for this information outside of your app.
Scammers want your full card details, including expiry dates, and your three-digit CVC number. To be clear, Chip will never ask for your debit or credit card information outside of your Chip app.
Be extra wary of emails that request money or payments for goods, services, or fees. Again, Chip would never ask you to complete any transactions outside of your app.
Many scam emails contain spelling and grammar mistakes, unusual phrasing, or awkward language.
Be very wary of emails from unknown/suspicious email addresses that contain attachments or links. They could contain malware/viruses, or link you directly to phishing websites. Check the URL to see if it’s a genuine request from Chip.
Scammers want your full card details, including expiry dates, and your three-digit CVC number. To be clear, Chip will never ask for your debit or credit card information outside of your Chip app.
Protect yourself with biometrics
It's genuinely wise to protect your mobile devices with a password or biometric login. As an additional security layer all Chip users need to create a 6-digit PIN to access their app.
Once you’ve created your PIN, you'll have the option to set up biometric logins using your fingerprint or FaceID for seamless and secure access.
We may, on rare occasions, contact you over the phone.
We will need to verify your identity using information we already hold on you, but we will never ask for sensitive account information like full card numbers, PINs, passwords.
Additionally, we won’t request immediate payment or threaten legal action over the phone.
If you’re ever unsure about whether the call is really coming from Chip, hang up and contact us via email or via our app to confirm if the call is genuine.
Fraudsters will often try to create a sense of urgency to pressure you into making decisions without thinking it through.
If the caller asks for sensitive personal information, such as bank account details, passwords, PINs.
Fraudulent callers sometimes demand upfront payment for services, taxes, or fees.
One of the easiest ways to spot fraudulent activity is by recognising inconsistencies in the caller's story. If something seems off, end the call.
Take Five to stop fraud
Take Five offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.
Its goal is to raise awareness and provide advice on how you can protect yourself from scams, emphasising the importance of taking a moment to stop and think before parting with personal information or money.
Opening a Chip account takes just a few minutes. No forms, no fuss.
1. Download Chip
Head to the App Store or Google Play Store.
2. Create an account
Enter a few details and pass a quick check.
3. You're good to go!
Choose from our range of finance products.
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