We need to stop supporting Chip on an older version of Apple Operating System (OS), iOS 15. This is due to it no longer being supported by Apple’s security updates.

If your device is on iOS 15, and you don’t / won’t / can’t update to a newer version of iOS, you no longer be able to access your Chip app. 

This is most likely to affect you if your phone is around 10 years old, and/or you don’t have automatic iOS updates switched on. 

What this means

This means after 23 July 2025 you won't be able to log in to Chip using a device running iOS 15 unless you update to a newer version of iOS.

If you use an older Apple device (i.e. around 8-10 years old) you may need access to a newer device that supports a  newer version of iOS, as older Apple devices don’t always support the newer operating systems. 

How to find which version of iOS you're on

You can double check this on your phone by navigation Settings > General > About and look for ‘iOS Version'.   

Apple offers a guide to find the software version on your iPhone, iPad or iPod touch. 

How to update

It’s easy to update your phone, simply open your device, go to Settings > General, then tap Software Update.

 Apple offers a clear and simple guide here, which also covers how to switch on automatic iOS updates.  

Why are we doing this?

If you’re confused about the above, here’s a quick explanation. 

Your device’s software is powered by an Operating System (OS) called iOS, which is built and maintained by Apple.

Apple regularly releases new versions of iOS to make your phone work better and keep you safe. The latest version is iOS 18.

Apple no longer maintains or releases security updates for iOS 15.

This means we can’t guarantee the security of Chip accounts using our app on devices running iOS 15. 

What if you can't update?

After 23 July 2025 you won't be able to log in to Chip on a device running iOS 15.

You should be able to update your device to a newer version of iOS, but if your phone is 8-10 years old you may need to get access to a newer, supported device. 

If this is not possible for you, you may wish to consider withdrawing your money and closing your account before 23 July 2025. 

However, if you don’t withdraw, your account will remain open and secure, and you'll be able to access it at any time using a newer device. 

Finally, as a Chip customer you can contact us in writing or via email to withdraw your money (note there will be additional security measures and identification you’ll need to provide). 

If you have any further questions don’t hesitate to drop into your in-app customer support.